I can’t believe we are in March already. The first 2 months of the year have flown by.

We have been spending a lot of time digesting the feedback we gain from our customers, looking at both the positive and most importantly the negative.

It is my experience that people are reluctant to be negative about a product or service. I am guilty of this myself. How many times have you been asked by a waiter, ‘Is everything to your liking?” for you to reply ‘Fine’ when in fact you want to politely tell him that steak was over cooked or the service poor. How does that help the restaurant improve?

It is our aim to make Arthmo one of the best online bookkeeping systems for the small business. So when we ask our users ‘is everything to your liking?’ we want them to be honest. We won’t be offended, upset or angry, we will in fact be grateful. Without this feedback it will be very difficult if not impossible to make one of the easiest to use bookkeeping systems available to small business’s.

So if we ask for your feedback, please help us, help you, the user.