BASDA Code of Practice
BASDA members who subscribe to the BASDA Code of Practice agree
to abide by the following terms: 
Product Development
They will provide a mechanism by which users can submit requests
for enhancements to their standard software.
In planning new functions and features they will always consider
the impact on existing customers and endeavour to provide them
with the opportunity to adopt a new version with as little disruption
as possible.
The software house will review new legislation that may impact
the customer’s use of the software and where appropriate,
pro-actively seek to make available upgrades or new versions
to address new legislative demands.
Where software purchased from the software author is reaching
the end of its life-cycle the software house will always seek
to provide at least 12 months notice of product withdrawal. Where
possible, the BASDA member will always seek to provide the user
with a viable upgrade path to a current product at a preferential
commercial rate.
Testing / Quality Assurance
Each new product or version release will be rigorously tested
by the software author before being released to its customers.
The software house will strive to adopt “best practice” in
applying testing methodology in order to deliver the highest
quality standards.
The software house will take reasonable steps to ensure that
its released software is free of any software virus.
If a user identifies an issue within the software application,
then the software house will provide a mechanism for the user
to report that issue and have it logged by the software house.
In all cases, the software house will endeavour to provide the
customer with a timely response to their issue regarding progress
and action.
Documentation / Information
The software house will provide information on new release functions
and features, to its supported users, either electronically or
in a paper-based format.
The software house will make available manuals and/or on-line
help, to a high standard to assist users in their use of the
software.
The BASDA member will provide a mechanism to keep existing customers
advised of significant changes in the software by way of Newsletters
or information published on a web site, or via information communicated
via a reseller channel.
Software Support
The software house will make available, either directly, or
indirectly, a range of support services for its users to subscribe
to.
The software house will ensure that its prices for ongoing support
or licence fees do not discriminate against an existing customer
when compared to a customer making an initial software purchase.
Disputes
In the event that the user has a dispute with the software house that might be service or product related, then the software house will provide the user with a clearly defined escalation process for resolution.
Agreement
We agree to abide by the BASDA Code of Practice
Member Company
Arithmo
Signed on behalf of BASDA Member
Julian Shaw
01 July 2009